Frequently Asked Questions

Please read our FAQ before sending us a message.

What are the delivery charges for orders from the Online Shop?

Most items ship for free unless otherwise noted

Which payment methods are accepted in the Online Shop?

We accept payment through credit card and we have partnered with Stripe for payment processing.

How long will delivery take?

Shipping times vary by item and by season.  A tracking number is provided for each item ordered.  In general, we expect items to be delivered in 14-20 days.

How secure is shopping in the Online Shop? Is my data protected?

Grilldemon stores minimal customer information on our website and does not store any credit card information.  

What exactly happens after ordering?

You will receive an order confirmation email listing the items purchased and a purchase order number

Do I receive an invoice for my order?

Yes, you will receive a purchase invoice in your email inbox.

Send us an email

Have any questions about a product or your order?  Send us a quick email here and we’ll get back to you asap